Refunds & Delivery

Delivery

Mizanva Resume Architect is a digital service. Nothing is shipped. After your payment is confirmed, your PDF, Word file and score sheet are available to download from your account, and copies are emailed to the address you signed up with. This normally takes a few minutes.

When you get a refund

We refund the full amount in these cases:

• Not delivered: if your resume files are not delivered within 24 hours of payment, we refund you automatically. You do not need to ask.
• Duplicate payment: if you were charged more than once for the same resume, we refund the extra payment.

When we do not refund

Because you see a watermarked preview and can try templates before paying, and because the files are delivered instantly, we do not refund after successful delivery because of a change of mind or a difference in taste. If something is wrong with your files, write to us first. You also have free re-generations and free template switching, described on our Pricing page.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show the money in your account.

How to ask

Write to support@mizanva.com with the email address you used and the payment reference. We will reply and, where a refund applies, start it promptly.